Pravilnik o vračilih

Return and Refund Policy

Thank you for shopping with us! We want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a simple return and refund process under the following terms:

Returns

  • Eligibility for Return: You may return items within 30 days of receiving your order.
  • Condition of Items: To be eligible for a return, the product must be unused, unopened, and in new condition. It must be in its original packaging, with all tags, labels, and accessories intact.
  • Exclusions: Certain items, such as personalized products, clearance items, or products that have been opened and used, are non-returnable.

How to Return an Item

  1. Please contact our customer service team at [your email] to initiate a return. Include your order number and reason for the return.
  2. You will receive instructions on how to return the item.
  3. The customer is responsible for the return shipping costs unless the item is defective or incorrect.

Refunds

  • Once we receive your returned item and confirm that it meets our return criteria, we will process your refund within 7-10 business days.
  • Refunds will be issued to the original method of payment.

Shipping Costs

  • Original shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong item or defective product).

European Customers

As our store is based in Europe, all returns must be made from within the European Union or European Economic Area (EEA). For non-EU/EEA returns, additional shipping charges may apply, and the customer will be responsible for the return shipping costs.